EXCHANGE & RETURN POLICY
As Fluffy Tales is purely handmade to order, please ensure you measure your Fluffy's neck properly before ordering.
Unfortunately, we currently do not offer refunds or exchanges for incorrect sizing or change of mind. Therefore, items are not eligible for return.
If you are unsure of sizing, please contact us directly through email firstname.lastname@example.org or DM us on Instagram @fluffytales.au.
Each of our items are handmade with love in Australia.
Please note the following exceptions to our return and exchange policy:
- You have received and faulty product.
- You have received and incorrect size/product yo what you have ordered.
If any of the previous happens, we will happily exchange that product over for you at no extra cost.
Please contact us within 5 days of receiving your product otherwise unfortunately we cannot offer an exchange.
CANCELLATION OF ORDERS
Fluffy Tales might cancel your order if for any reason we are unable to provide you with your products in your order. We will contact you should this occur and a refund or exchange will be offered.
If the case of cancellation you will not be eligible to claim any further compensation.
Each product is handmade therefore no designs and pattern layouts will be identical. We believe this gives our product authenticity, so two products will not be identical.
FLUFFY TALES' QUALITY ASSURANCE
We pride our BRAND with our high quality standard of products. Each product is made from high quality and durable materials, however they are not indestructible. We check each of our products for any faults after production. If you have experienced a problem with any of our products, please send an email to us at email@example.com with details and a photo of the issue within 5 days of receiving your order.
Please ensure that you inspect all items before wear
Dogs enjoying chewing we recommend dogs are supervised while wearing accessories. We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.